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Support & Care

Frequently Asked Questions

Last Updated: July 3, 2026

Find quick answers to the most common questions about shopping with ALORA.

Browse our collections, choose your preferred product, select the size if applicable, add it to your cart, and complete the checkout process.
Orders are typically delivered within 5–7 business days across India.
Once your order is shipped, you will receive tracking information via email or SMS.
Orders can only be cancelled before they are dispatched. Once shipped, cancellation may not be possible.
Returns are accepted within 7 days of delivery, provided the product is unused and in its original condition.
Refunds are processed after the returned product passes inspection and are credited to the original payment method.
Customers can contact us through our email or phone number listed on the Contact page.