Privacy Policy

1. Information We Collect

We collect personal shopping identifiers necessary to process your luxury garment order. This details:

• Customer Name & Email address
• Phone Number & Contact details
• Shipping Address & Billing Address
• Order items details & purchase transaction histories
• Device specifications, browser properties, and web analytics logs.

2. How We Use Your Information

Your data enables us to fulfill our luxury service standards. Specifically, we use it to:

• Process your payment checkouts and complete logistics deliveries
• Send email updates, tracking details, and SMS confirmations
• Provide customer care support and process standard return checkups
• Analyze and improve our website's responsive speed and lookbook structures
• Distribute curated promotional notifications (with your consent).

3. Data Protection

Customer privacy is paramount. ALORA incorporates industry-standard security protocols and SSL encryption filters across all database pipelines. Data directories are hosted in secure servers with strict authentication gates.

4. Cookies

ALORA utilizes functional and analytical cookies to remember your shopping bag state, local user login logs, and theme settings. Cookies optimize your luxury journey. You may disable cookies in your browser settings, though some layout aspects may lose interactive capabilities.

5. Third-Party Services

We collaborate with trusted third-party providers (payment gateways, Cloudinary for media assets, database servers) to process select data operations. These partners are legally bound by strict privacy frameworks and only utilize data fields required to execute standard checkouts.

6. Customer Rights

You retain full control of your personal data. You are entitled to request access, correction, or permanent deletion of your profile archives from our PostgreSQL server. Please contact contact@alora.com to trigger user data adjustments.

7. Policy Updates

We reserve the right to revise this Privacy Policy to reflect security advancements or regulatory changes. We suggest reviewing this page periodically. Continued usage represents agreement to revised guidelines.

8. Shipping Policy

Our logistics rules are built to ensure your luxury orders arrive in pristine condition. Review shipping conditions:

• Orders are processed immediately after successful payment confirmation.
• Standard delivery time is 5–7 business days across India.
• Fulfillment times may vary slightly during seasonal festivals, holidays, or unforeseen weather circumstances.
• shoppers will receive dispatch updates, invoice copies, and tracking links via email or SMS.
• Shipping charges, if any, will be calculated dynamically and displayed during checkout.

9. Return Policy

We prioritize product satisfaction. If you wish to return your items, please check our parameters:

• Returns must be requested within 7 days of receiving your order.
• Products must be unworn, unused, unwashed, and returned with original tags intact in initial packaging boxes.
• Returns will not be accepted for products showing signs of misuse, damage, or wear.
• Refunds or size exchanges will be processed after the returned parcel passes our internal quality inspections.
• Fulfillment shipping charges are non-refundable unless the return is due to an incorrect or defective item delivery.